PeaceMaker - Play the News. Solve the Puzzle.

Frequently Asked Questions

• System Requirements
• Help 101
• Ordering and Downloading
• Installation and Activation
• Game Performance

System Requirements

• Make sure your machine complies with the required system and software specifications.  Your computer must have Windows 2000 Service Pack 4 and higher (including XP) or Mac OS 10.4 and higher (Power PC or Intel). To ensure Vista compatibility please check out our downloadable demo

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Help 101

• From time to time we will be releasing important patches and updates to solve common technical problems. Please check our blog to make sure you have the latest version.
• After purchasing PeaceMaker you will receive a confirmation email. If you do not see this email after a couple minutes following your purchase check your spam folder. See Ordering and Downloading for extended help.
• Make sure your serial number is entered accurately. Preferably copy and paste the serial number from the confirmation email. For more help see Installation and Activation.
• When installation is complete, you should restart your machine. This will fix many common problems.
• When encountering in-game performance issues please save the game, quit, and restart the application. See Game Performance for more frequently encountered issues.

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Ordering and Downloading

• During the ordering and download process, please do not use your browser's back button or close the windows. If you close the confirmation page during the purchase process, don't worry- the download link and the serial number will be found in your receipt email.
• If you do not see the receipt email a couple minutes after your purchase please check your spam folder. The email will be sent to you from ImpactGames Store or noreply@impactgames.com.
• The PeaceMaker installer file will download to wherever your computer is set for default downloads. If you don't easily find the file a quick search for "PeaceMaker" should help you locate the download.
• The file you are downloading is around 200MB.  On slower connections this may take a significant period of time.  Please be patient and only try to run the game when the download is complete.

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Installation and Activation

• It is recommended that you close all programs before you begin installation.
• When installation is complete, you should restart your machine.
• It is recommended to install PeaceMaker on an account with administrative privileges. All users, both administrative and non-administrative, will be able to access the game this way.
• On most home computers the person who set up the machine will have an administrative account.
• If PeaceMaker is installed on a limited (non-administrative) account, only the current user will have access. A limited account may exist on a machine with multiple different users. Contact your system administrator for additional information.
• To activate your copy of PeaceMaker, you must be online and have access to http://www.peacemakergame.com.  This is only required the first time you play PeaceMaker.  Once activated, you will NOT need an Internet connection. 
• Make sure your serial number is entered accurately.  Preferably copy and paste the serial number form the confirmation email.
• You will be prompted by the license assistant to enter a "proxy server". Unless you know what this means you probably do not need to enter anything in this field and can merely click finish to complete the process.
• The serial number will only work on one machine unless a multiple license was purchased.
• If you get the message, "Unable to get license by Serial Number", verify your network connection is active and you can access http://www.peacemakergame.com.  If you cannot, contact your system administrator.
• If you see the message, "The number of allowed copies has been exceeded", then our system detects that you have already used this key.  If you do not think you should see this message, contact ImpactGames support.
• Once PeaceMaker is activated for the first time, the game will start after a slight delay so please be patient.  If there are any problems during the startup process, try to restart PeaceMaker by clicking on the Desktop link.

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Game Performance

• I have a...
  Wait!!  Did you try rebooting?  You would be surprised how often that solves any issues.  If you already tried that then look at the following questions we have heard from other users.
• I Installed the Game and it Doesn't Run
  • Try to restart the computer.  If that doesn't work, make sure you have the latest version of QuickTime and the latest version of PeaceMaker (check the homepage for the latest patches).   Also make sure your machine supports the system requirements.  You need Windows 2000 Service Pack 4 and higher or Mac OS 10.4. and higher. If you have Vista and encounter problems please contact us.
  • Make sure all instances of QuickTime are closed.  Some websites have QuickTime players embedded, so make sure your browsers are closed as well.
  • If you still think the game should run, there may be a problem running PeaceMaker in the default full-screen mode. Please contact us for further help.
• I Downloaded QuickTime and PeaceMaker does not detect it!
  • Some older PC versions of PeaceMaker are not compatible with QuickTime version 7.2 and higher. Please check our news section on the homepage for the latest PeaceMaker patch/release.
  • In rare cases, a subsystem of QuickTime will be missing on a machine that has an up-to-date version.  Try uninstalling the version of QuickTime on your machine and reinstalling a fresh copy from http://www.apple.com/quicktime.
  • Make sure you do not have any instances of QuickTime open.  Your browser may have a QuickTime movie opened, so make sure you close any internet browser program.
• The Game Suddenly Closed!
  • This rare case may happen when you are in full screen mode and another program interrupts you and minimizes the game, or if you press ALT-TAB while in Full-Screen.  To prevent this:
    • Try closing all other programs that may interrupt your play, including instant messengers, updaters, automatic virus scans etc.
    • If you would like to multi-task and play, try running the game in windowed mode.  While inside the game, go to OPTIONS (the 4th button on the left bar) and then to 'DISPLAY'.  Click "TURN OFF" and then save the settings. It is recommended to restart PeaceMaker after it switches to windowed mode.  In this mode, you may run PeaceMaker alongside other programs without any problem.
  • If you were NOT in full screen mode when the game closes, make sure other instances of QuickTime are closed.  Your browser may be running an embedded movie with QuickTime, so make sure you close those too.
• I Can't View Videos At All
  • First, make sure you have QuickTime (http://www.apple.com/quicktime)
  • Some older PC versions of PeaceMaker are not compatible with QuickTime version 7.2 and higher. Please check our news section on the homepage for the latest PeaceMaker patch/release.
  • If you still have a problem, this is probably due to missing QuickTime files.  In certain cases, a subsystem of QuickTime will be missing on certain machines.  Try uninstalling the version of QuickTime on your machine and reinstalling a fresh copy.
  • Make sure you do not have any instances of QuickTime open.  Your browser may have a QuickTime movie opened, so make sure you close any internet browser program.
• The Music Plays But There Is No Image
  • Certain machines have a problem running PeaceMaker in full screen mode.  Please contact us.
• PeaceMaker Runs But Looks Weird On My Monitor
  • PeaceMaker runs at the resolution 1024x768.  Your monitor may need to be adjusted to display this correctly.  Every monitor is different, but try pressing the adjustment buttons located on the bottom or side of the monitor.
• Switching Often Between Full Screen and Window Mode
  • Switching from Full-Screen Mode and Windowed Mode can cause PeaceMaker to become unstable in certain situations.  Just to be safe, it is recommended that you save your game, switch to the desired mode, and then restart PeaceMaker.
• Switching Often Between Languages
  • When switching between languages, the layout on every screen may not update properly.  If you see any problems, just restart PeaceMaker.
• How Do I Skip the Intro Movies?
  • Press the 'ESC' key or click the mouse button.

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